CRM
Proman offers marketing, sales, relationship support, customer satisfaction management and other important tools for improving customer relationships. The competitive business environment obliges businesses to continuously seek opportunities to improve their relationships with customers. Proman CRM not only helps identify and focus on the most important customers but also creates distribution chains, develops sales teams and controls the sales agent activity, allowing you to manage relationships and follow sales division professionally. It is possible to manage customer access to orders and necessary pieces of information, such as order histories, product datasheets, and production tracking for certain orders. You can control the accessibility for different levels of system users, quickly creating effective sales structures. Proman CRM is engineered to reach real business targets.
Sell anywhere and stay on top of your leads and opportunities, meetings or calls across any mobile device with Proman CRM. Move smoothly between your mobile and desktop apps to stay on top of every deal wherever you happen to be. Track customers and stay ahead of your forecast, spend time where it counts and meets your sales targets. Sell more by automating your day-to-day tasks. Automatically monitor and redirect alerts, the route leads to teams, assign opportunities and monitor account activity while you are out of office.
Proman supports tracking of email, newsletter, trade show, advertisement, direct contact and other types of campaigns, following your marketing efforts and helping identify the most effective mix of channels. Proman not only ensures that you would spend your marketing expenses where they count but also helps you understand which campaigns, leads and accounts have resulted in a sale. Use the PROMAN CRM’s campaign-to-deal reporting to monitor your marketing investment and return. Establish credibility with sales and management by leveraging insights to adapt and improve.
Sell using your favourite applications with the Proman built-in email integration for Microsoft, Google, and IMAP based email servers. Proman also comes with a wide range of collaboration integration features right out of the box. You can easily integrate Proman with Gmail, Google Docs, Google Calendar, Google Contacts.
Unlike traditional CRM solutions that record your work in monolithic systems controlled by IT only, Proman has flexibility, agility and simplicity to enable anyone to personalize the platform so they can sell their way. Configure Proman to fit your sales process, your forecasting practices, your team and your business in a seamless way that is still powerfully integrated with other systems of your enterprise.
Sell proactively and avoid surprises by knowing what matters to your accounts and contacts, when it does. Know your accounts inside and outside with full customer activity history across the extended selling platform. Understand what matters to your key contacts and when to engage smarter account intelligence based on cross-channel and social media activity. Proman reporting and dashboards provide you with real-time information about your pipeline, progress towards quotas, key opportunity and account activity, and performance. Proman reports are designed for the end-user so every sales team can securely access the insights they need to drive performance.
Production Planning
Proman allows organizations to use the best and most versatile tools for production and business management. Our software integrates all facets of an operation, including product planning, development, manufacturing processes, sales and marketing, product development, product planning, material purchasing, inventory control, distribution, accounting, marketing, finance and HR. The Proman Management Information System and Enterprise Resource Planning (MIS&ERP) system assists business managers in implementing strategic planning in the business activities. This system is one central repository for all information shared by all the various facets of the enterprise in order to smooth the flow of data throughout the organization.
Enterprise activities are organized as active jobs and instantly appear on the Proman planning board, which makes it possible to view the real-time situation of the entire production process and each operation by work location with relative parameters and comprehensive information. The production manager can evaluate statistics from the past or forecast individual machine capacity displayed by working and non-working days along with human resources. Proman enables workflow throughout the factory to be effectively analysed at a glance. Every work location and operation are marked with different status colour codes, which change online according to the real situation at the work location. It is easier than ever to ensure real-time scheduling with pinpoint accuracy and without confusion or conflict with other scheduled work tasks and plans. It is easy to obtain immediate and complete information when a new job can be started and manage orders according to different privileges.
The more complex the production process planning is, the more vital it is to balance demand and production.
The Proman system maintains the plans for all production activities throughout the value chain, from the first moment the order comes in. In order to satisfy customers and retain their business, it is important to effectively organize manufacturing productivity, optimally manage inventory, ensure low operational costs and extend customer service.
The Proman production management and automation system is engineered to operate on both make-to-order (MTO) and make-to-stock (MTS) or a mixed-mode manufacturing strategy. In any case, PROMAN will guarantee maximum flexibility and control over production, cost optimization, and effective usage of resources. It includes proactively managing the order entry and planning and optimizing the production plan and operation processes to meet customer delivery deadlines while maintaining and improving profit margins.
It is vital to ensure that production works up to speed. Proman supplies real-time information about the true state of production machine utilization – which machines are running, which ones are waiting and what for, and whether they are in alarm or idle. If some machines are not in production, Proman can give you a clear answer of why and how long they have been out of order or without orders. Proman is engineered to supply businesses with detailed real-time data at a glance with the status of each and every job in production as well as provide the status and performance data for any work centre or even every single worker’s job effectiveness in comparison with other workers, and thus motivate them.
Proman allows organizations to use the best and most versatile tools for production and business management. Our software integrates all facets of an operation, including product planning, development, manufacturing processes, sales and marketing, product development, product planning, material purchasing, inventory control, distribution, accounting, marketing, finance and HR. The Proman Management Information System and Enterprise Resource Planning (MIS&ERP) system assists business managers in implementing strategic planning in the business activities. This system is one central repository for all information shared by all the various facets of the enterprise in order to smooth the flow of data throughout the organization.
In Proman, all enterprise activities are organized as active jobs and instantly appear on the Proman planning board, which makes it possible to view the real-time situation of the entire production process and each operation by work location with relative parameters and comprehensive information. The production manager can evaluate statistics from the past or forecast individual machine capacity displayed by working and non-working days along with human resources. Proman enables workflow throughout the factory to be effectively analysed at a glance. Every work location and operation are marked with different status colour codes, which change online according to the real situation at the work location. With PROMAN, it is easier than ever to ensure real-time scheduling with pinpoint accuracy and without confusion or conflict with other scheduled work tasks and plans. It is easy to obtain immediate and complete information when a new job can be started and manage orders according to different privileges.
Production Optimization
Proman provides businesses with all production information in real-time to maintain profit levels and eliminate inefficiencies. However, a strong advantage of Proman is that it collects all production information in an effective way and can supply businesses with statistically grouped information visually prepared in graphs or comparison charts. That can become an essential part of strategic planning and thinking. It provides vital information for effective generation of production orders, identification of bottlenecks, optimization of work orders and strategy of what-if scenarios and all the while allows you to obtain the pinpoint accuracy that is so essential in growing profit margins and staying one step ahead of the competition.
Proman has an effective cost calculation system which enables to get the immediate price of a product according to a discount and a profit system and control different levels of customer prices in the online ordering system. Moreover, it shows you a clearly visualized cost-efficiency analysis of work locations when you are producing different products over time and allows you to compare real costs between the past and the present. Statistical projected-versus-actual observation enables to find strategic solutions in the developing and planning production capacity. Proman monitors all work locations and machinery efficiency, pointing out those that are not effectively used and those that tend to be overused. This helps maintain machine load by groups or individual machines throughout the entire production process. This approach offers costs minimization solutions, the highest efficiency of production resource utilization and the maximum manufacturing potential.
R&D and Innovation Management
Innovation plays a crucial role in today‘s society. Proman has developed a solution that allows innovation to be supported. It aims at improving performance and knowledge and strengthening competitiveness. The Proman system ensures the monitoring of the idea from the moment it is generated to its implementation. No idea is born perfect and therefore generated information passes through a number of tests. Proman makes it possible to manage each one, saving all results in the system, attaching photos or measurement tool indications as well as evaluation and analysis reports, allowing you to choose and refine ideas. The Proman system follows a PDCA (Plan – Do – Check – Act) process, striving for continuous improvement and structuring the requirements to ensure its relevance to the different phases of this cycle. An important aspect of this tool is configuration/parameterisation, which enables total adaptation to the organization, allowing it to have full control of the events.
The Proman R&D module consists of several parts that enable users to manage ideas and attach appropriate documentation to enrich the growing knowledge base. The information is shared with the other employees of the company who are authorized to see it. Customers and other divisions can track the run-time status of the idea as soon as the evaluation is obtained. This module allows the user to manage such areas as product innovation, process, organization, and marketing, which can be changed by the manager if necessary. The management of the R&D module allows you to identify the innovative idea, choose the evaluator of ideas and identify the assessment criteria and parameters. Because of integration with other modules, the R&D module is very important for innovation-oriented companies who seek to be able to professionally react to the changing customer needs.
- Able to create new and valuable products thanks to the process of planned and systematic innovation;
- Supports the flow of innovation;
- Systematizes R&D activities to facilitate building expertise;
- Follows technological development and forecasts market needs;
- Integrates the R&D division into CRM and ERP systems;
- Encourages employees to actively participate in the innovation process of the company;
- Increases the level of creativity and the collection of knowledge;
- Preserves the internal expertise of the company.
Proman Quality Control System
Proman aims to control the quality of all production processes, which at the start involves the control of raw materials and semi-manufactured and finished products. The implementation of a proper policy of quality and process control leads to a decrease in total production costs. The Proman Quality Control enables managers to analyse all the activities to accomplish each operation and to appoint the persons in charge of each activity. Inspections carried out by the persons in charge of a particular product are recorded in the application form and the operations to be performed during these inspections are assigned automatically.
Whenever there is a suspicion of non-conformity or a quality issue, the manager may check the reports saved in the Proman system about the control of materials used and the records about the control of preparation for production operations. With the option of traceability, the quality manager can learn what was inspected and tested until the moment of cause. Using the calibration option, the user registers all calibrations performed on the equipment as well as the date of each calibration, the name of the person who performed it and the device used for calibration. It is also possible to view the history of calibrations performed. The Proman Quality Control helps manage and register non-conformities, their origin and causes, as well as allocate the management costs for inspections and non-conformities, divide them by cost centres and automatically integrate them into the company’s accounts. Using Proman Quality Control it is also possible to define a technical quality control datasheet for a finished product with one or more previously defined quality rules, which will record all the test values. Following the control of permissions on the product technical datasheet, the workers in charge of the quality control may access certain parts of the datasheet.
- Management of immediate and corrective actions;
- Production inspection and testing;
- Management of non-conformities;
- Data collection and acquisition;
- Cost and loss control;
- Quality standards article by article;
- Product history control;
- Control of waste stocks;
- Equipment calibration;
- Technical datasheet control.
SCADA
Proman SCADA (supervisory control and data acquisition) and Production Control, which could also be construed as a MES (manufacturing execution system), is PROMAN’s implementation of data acquisition, industrial supervision, and planning and production control. This system monitors and supervises data acquisition from devices and machinery engaged in the manufacturing process. It is used to control remote inputs and outputs through programmable logic controllers, or PLCs. PROMAN SCADA allows businesses to not only plan job orders on time but also monitor real-time production processes according to preset routing and control the movement of materials, thus making production control more efficient. PROMAN SCADA is a complement to the management and production control systems.
Proman presents complete solutions for data acquisition and process control, from the analysis phase of the factory layout and equipment to be controlled, through the design phase, where all the data communications infrastructure to be implemented, as well as the list of equipment to be installed, are specified, to the last phase involving the job of installing and monitoring the entire network to conform to the survey made in the previous phase. Proman provides various solutions using the latest technologies, such as terminals with Ethernet interface, wireless PDTs, use of laser barcode readers, installation of touch-screen consoles, last generation automation systems, sensing equipment, RFID, etc. In most projects, data acquisition is based on the installation of collection points with industrial touch-screen consoles, barcode readers, thermal printers, and other devices. With the installation of automation (PLC) to receive data directly from machines or production lines, it is possible to handle and collect data using the PROMAN ERP software. This system involves the placement of collection points with the installation of industrial consoles (e.g. for groups of machines or for each machine), registered by barcode or by touch, the number of job orders, operations, incorporated materials, machine identifications, operator identifications and others, as well as the elements for quality control.
To collect data via the console, Proman recommends implementing a solution based on direct data acquisition through machines or PLCs. Whenever the machine or the production line provides a communication port with a known protocol, it is possible to configure the Proman ERP software to obtain and process the data that the machine delivers. If it is not possible in this way, Proman recommends installing a network of sensing equipment, machinery, and production lines in order to receive data via automation and undergo analysis in the database server. The proposed architecture typically involves the installation of a network master (CompoBus/D, compoNet or DeviceNet), from which a cable is extended with multiple input cards/digital outputs/analogues. Each of these cards placed strategically to minimize cable distance will connect a group of machines. In each machine, a box of centralizing signals is placed to facilitate eventual transport, movement of the machinery, or modification of signals.
The Proman SCADA system is a fully customizable tool to suit each plant layout or multi-factory and supports various sections and any type of the resource, whether the machine, the production line or the manual resource with human support. Its main objective is graphical monitoring of the production status as well as the operating status of each resource. Through the synoptic panels, each of the processes can be monitored. These panels are designed using the Proman layout and then run on PROMAN Supervision along with other Proman modules. The results can be displayed with visualization and simulation of movement of the machinery along with a representation of counting or other parameters of the machinery and by far with the option to check and evaluate data already collected in the production place.
LEAN
Proman system is dedicated to the LEAN methodology. But what is LEAN? LEAN is the Toyota Production System renamed in the 1950s in the US. Although most things have been developed from a theory to R&D and action, Toyota has reversed this approach. The LEAN approach is emerging out of Toyota actions when they have rebuilt their production starting right from the employee activity. The real actions of employees at the end are the core of any business success. The willingness of each worker to do their tasks better drives the company forward. This understanding is fundamental for the LEAN system. Toyota, Nike, Intel, Ford and many other biggest manufacturers make their decision and follow the LEAN methodology and understanding that value to the customer is coming right from the production “floor”.
Proman supports the maintenance of the five-step thought process implementation of LEAN techniques:
- Specify the value from the standpoint of the end customer by the product family.
- Identify all steps in the value stream for each product family, eliminating whenever possible those steps that do not create the value.
- Make value-creating steps occur in tight sequence so that the product will flow smoothly toward the customer.
- As the flow is introduced, let customers pull the value from the next upstream activity.
- After the value is specified, value streams are identified, wasted steps are removed and flow and pull are introduced, begin the process again and continue it until the state of perfection is reached, where the perfect value is created with no waste.
5S
LEAN manufacturing brings a great system to help identify and eliminate wastes from the organization. One of the primary tools that are involved with the LEAN manufacturing system is a program referred to as the 5S system. The 5S system of LEAN manufacturing helps deal with the mentioned issues and gives you a system to follow for the future. With 5S you will be able to see an increase in productivity for the company as well as higher quality products along with a boost in employee morale as people are working for an organized and structured company. 5S in this system means Sort, Set in Place, Shine, Standardise, Sustain. The great thing about this program is that with PROMAN you can implement it for almost any company. It is not limited to manufacturing plants – it gives you a chance to understand how to improve several areas of the company now and in the future and help you go over all of the various areas, allowing your company to break all of them down individually.
Sort
With this “S” you will focus on getting the company organized by getting rid of all unnecessary items and things that are useless to the company and do not help it become stronger. There probably are some tools and things at your desk or an area they do not need to be. Hence, taking the time to sort through everything will help you determine what things need to be discarded or moved to a different area.
Set in place
This also works with organizing as you are going to put everything where it belongs. You will be able to use boards and other things that help you see when a tool is missing or where you need to use containers. With this Set in Place tool, you will know where things are supposed to be and how to keep the company organized properly. Every company will come up with its unique system of keeping things organized and will create a program that works well for their needs.
Shine
The company needs to maintain its order to be productive. You need to have a system where your employees can clean up after themselves and a system that allows you to keep the machinery and other things working well. The Shine tool allows you to become efficient and gives everyone a chance to stay organized.
Standardise
A great way to boost productivity is to implement standardised procedures in the company. With the standard system, you will end up having a program in place for everyone to follow, thus making the company productive and more efficient. Moreover, you need to make sure you keep it up to date with new technology and other things, otherwise, the system may end up failing over time. Proper maintenance is the best way to avoid the deterioration of a good system. Checklist procedures are commonly used to help with the standardisation step.
Sustain
This is the last area that you need to work on. It means you will maintain the new programs you have implemented. You will focus on keeping everything in order and ensure that the program is working. Sustainability is the best way to keep your organization ahead for future needs, which provides you with the best possibilities to stay competitive.