Services2018-12-18T15:04:28+00:00

Services

Professional Advice

PROMAN engineers visit customers’ production lines to evaluate and clearly explain what they can expect from PROMAN. The next step is prototyping the adaptation of the program to the customer needs, checking their productivity, traceability and quality requirements; identifying an IT solution to automate a production line or a workshop; implementing the PROMAN system in the most effective way. These are followed by the appraisal of production procedures, an audit of the system, evaluation of existing conditions compared to the standards, recommendation for appropriate solutions an end-of-study assessment and report, and a project portfolio presentation. The engineer, after analysing the specific production process, provides solutions for regulatory constraints and prepares recommendations for the implementation of PROMAN.

Personnel Training

PROMAN has an easy-to-use and quickly updating interface, so the staff does not need to spend hours learning complicated software programs. In addition, PROMAN has an easy drag-and-drop planning board, high visual clearance drawings, setup sheets and tooling data – everything is on one screen, no matter what computer operating system or mobile device you are using. The production staff can access and view the collected data files right at the place of use of the machine when needed. PROMAN is a 100 % online and real-time system, which totally eliminates the need for paper documents to streamline productivity, and helps operate in a leaner and meaner way without time-consuming processes and clutter. PROMAN is a powerful yet easy-to-work option loaded with innovative tools that help take control of planning work orders, estimating, generating shop travellers, and much more.

PROMAN offers a wide range of training programs, both in a complete project framework and for isolated services:

  • training dedicated to specific applications;
  • technical training on programming of automotive and numerical controls for all brands, robots, software workshops, SCADA, DCS, databases and artificial vision systems;
  • generic training addressing method, design, modelling or testing.

PROMAN’s first objective is to identify customer‘s expectations. During the pre-training phase, PROMAN trainers evaluate your requirements by analysing the difference between the current qualification level and your targets to recommend the best solution.

The training centre provides an approach which is structured in 4 stages:

  • evaluation and preparation;
  • training;
  • assessment;
  • follow-up support.

 

Continuous Maintenance

The PROMAN system is regularly updated online to stay up to date with the most progressive ideas of business innovation strategies. Being a PROMAN customer means not buying software as it is, but being able to use the innovative ideas and novel features of business management systems that come with next generation rollouts without any additional cost for the customers.

In addition, the PROMAN team has committed itself to maintenance contracts with the additional assurance of safeguarding specific or general knowledge depending on customer options. These contracts involve periodic preventive maintenance and primarily use a HOTLINE setup with an on-call duty. All the traceability relative to these contracts is managed and consultable via our software HELPDESK specifically developed for our business.

PROMAN offers contracts with the SLA (Service Level Agreement) service commitment:

  • BMP (Basic Maintenance Program): monitoring and management of servers and strategic stations of the IT system);
  • AMP (Adaptive Maintenance Program): adaptive, evolutionary, and curative maintenance of PROMAN software);
  • PMP (Personalized Maintenance Program): personalized maintenance of customer applications (undertaken by PROMAN or an external provider).

 

PROMAN offers other maintenance programs:

  • maintenance audits;
  • preventive maintenance;
  • adaptive maintenance;
  • functional maintenance;
  • evolutionary maintenance;
  • applicative maintenance;
  • operational maintenance.

 

Hotline

If you have any questions about PROMAN or an issue to solve, or if something is not working according to your expectations, you are in good hands with our professional support team. In a guaranteed short response time, we will address your current concerns. You will be connected directly to a PROMAN specialist. Our aim is to give you the expert knowledge that you can fully rely on.

Besides accepting and analysing faults, we also find solutions, in many cases in concert with you. If required, we can also implement a solution, for example, through extra programming. We are always happy to provide you with information about PROMAN and help you use it, hold application training courses and resend you standard documentation.

You as the customer have web access available to you 24 hours a day, where you can enter your requests. In the background, a process is set in motion that informs the employee responsible for you of your request. This already forms the first step in the documentation. We begin the work immediately and communicate with you via PROMAN and other systems. If we change the status or any other detail, you will have the option of receiving an automatically generated e-mail. In this way, we communicate the facts. But no worries, as in most cases a personal phone call is the most efficient method of communication.

Because we use defined workflows and processes as well as designate clear responsibilities, you can reckon on our quick response times, a high level of availability and reliable handling.

You can always enter your concerns in our online form, send an e-mail to info@proman.app or call via mobile phone at +37069825157.