PROMAN as an organization is ISO 9001, ISO 18001, ISO 14001, and EMAS certificated and is knowledgeable about their requirements. PROMAN was developed with the idea to integrate with and meet the requirements of these globally known standards and systems.
QUALITY MANAGEMENT SYSTEM: ISO 9001 STANDARD
The ISO 9000 family of standards is related to quality management systems and helps PROMAN to ensure that it meets the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to the program. The standard is published by ISO, the International Organization for Standardization, and is available through national standards bodies. ISO 9000 deals with the fundamentals of quality management systems, including the eight management principles on which the family of standards is based. ISO 9001 deals with the requirements the standard has to fulfil. The standard regulates the most important aspects of an organization’s performance and includes management responsibility, management commitment, customer focus, quality policy, planning, responsibility, authority and communication, resource management, provision of resources, human resources, infrastructure, work environment, product realization, planning of product realization, customer-related processes, design and development, purchasing, production and service provision, control of monitoring and measuring equipment, measurement, analysis and improvement, and control of nonconforming products.
The effectiveness of the ISO system being implemented depends on a number of factors, the most significant of which are:
- The commitment of senior management to monitoring, control and improvement of quality. On the contrary, organisations that implement an ISO system without this desire and commitment often take the cheapest way to get a certificate on the wall and ignore the problem areas uncovered in the audits.
- How well the ISO system integrates into the current business practices. Many organizations that implement ISO try to make their system fit into a cookie-cutter quality manual instead of creating a manual that documents existing practices and only adds new processes to meet the ISO standard when necessary.
- How well the ISO system focuses on improving the customer experience. The broadest definition of quality is “whatever the customer perceives good quality to be”. This means that a company does not necessarily have to make a product that never fails; some customers will have a higher tolerance for product failures if they always receive shipments on time or have a positive experience in some other dimension of customer service. An ISO system should take into account all areas of the customer experience and the industry expectations and seek to improve them on a continual basis. This means taking into account all processes that deal with the three stakeholders (customers, suppliers and organisation); only then a company will be able to sustain improvements in the customer experience.
- How well the auditor finds and communicates the areas of improvement. While ISO auditors may not provide consulting to the clients they audit, there is the potential for auditors to point out areas of improvement. However, many auditors simply rely on submitting reports that indicate compliance or non-compliance with the appropriate section of the standard, which seems like speaking a foreign language for many executives. On the contrary, auditors that can clearly identify and communicate areas of improvement in the language and terms the executive management understands may facilitate initiatives of improvement in the companies they audit. Meanwhile, when the management does not understand why they are non-compliant and the business implications associated with non-compliance, they simply ignore the reports and focus on what they do understand.
OHSAS ON PRODUCTION SAFETY MANAGEMENT: 18001 STANDARD
OHSAS 18001 is a standard for occupational health and safety management systems. It exists to help all kinds of organizations put in place demonstrably sound occupational health and safety performance. It is widely seen as the world’s most recognized occupational health and safety management system standard.
Its proponents claim that an occupational health and safety management system (OHSMS) promotes a safe and healthy working environment by providing a framework that helps organizations to consistently identify and control health and safety risks, reduce the potential for accidents, aid legislative compliance and improve overall performance.
OHSAS 18000 standards provide organizations with the elements of an effective OHSMS that can be integrated with other management requirements and help organizations achieve better occupational health and safety performance and economic objectives.
BS OHSAS 18001 specifies requirements for an OH&S management system to help an organization develop and implement its policy and objectives, which take into account legal requirements and information about OH&S risks. It applies to all types and sizes of organizations and accommodates diverse geographical, cultural and social conditions.
BS OHSAS 18002 provides generic assistance for establishing, implementing, or improving an OH&S management system and demonstrates successful implementation of BS OHSAS 18001.
OHSAS 18001 can be aligned with existing ISO 9001 and ISO 14001 management systems. Historically many organizations start with a quality management system (ISO 9001) and then add the environmental management requirements of ISO 14001. Then they look at their health and safety risks and add OHSAS 18001. More recently, many organizations look at implementing all three standards at the same time, which can be cost-effective and minimizes disruption. The standards can be integrated using a standard such as BSI’s PAS 99.
ENVIRONMENTAL MANAGEMENT: ISO 14001 STANDARD
ISO 14001 sets out the criteria for an environmental management system. It does not state requirements but maps out a framework that a company or organization can follow to set up an effective environmental management system. It can be used by any organization that wants to improve resource efficiency, reduce waste and costs. Using ISO 14001 can provide assurance to the company’s management and employees as well as external stakeholders that environmental impact is being measured and improved. ISO 14001 can also be integrated with other management functions and it assists companies in meeting their environmental and economic goals.
ISO 14001, as with other ISO 14000 standards, is voluntary (IISD 2010), with its main aim to assist companies in continually improving their environmental performance, whilst complying with any applicable legislation. Organizations are responsible for setting their own targets and performance measures, with the standard serving to assist them in meeting objectives and goals and the subsequent monitoring and measurement of these (IISD 2010).
The standard can be applied to a variety of levels in the business, from the organizational level right down to the product and service level (RMIT university). Rather than focusing on exact measures and goals for environmental performance, the standard highlights what an organization needs to do to meet these goals (IISD 2010).
ISO 14001 is known as a generic management system standard, meaning that it is relevant to any organization seeking to improve and manage resources more effectively. This includes:
- single site to large multi-national companies;
- high-risk companies to low-risk service organisations;
- manufacturing, process and service industries, including local governments;
- all industry sectors including public and private sectors;
- original equipment manufacturers and their suppliers.